Giving the best customer service is not just about big discounts or even fancy techniques. When you keep pulling stunts for publicity, you will be distracted from what really matters. The things people remember the most are employees who have gone out of their way to show kindness and compassion. Here are some of the heartwarming stories from some clients. For good customer service to be manifested, a problem must exist and at Trader Joes one-off delivery service this is what happened to an 89-year old man. Because he could not go out to buy his own groceries, the daughter stepped in to find a supermarket that could offer delivery services for the same. Given that a storm was fast approaching, many of the supermarkets declined the request. Trader Joes one-off delivery service took the order and delivered the goods in half an hour and at no charge. You may also remember the viral story of a teenager who went to Target looking for a tie. The young man wanted a clip-on tie in preparation for an interview but they are not available at Target. The young man was lucky enough to find Dennis Roberts, an employee at target who went ahead to demonstrate to him how to tie the regular one. He went a step further to show how a proper handshake should be done and how to answer some of the questions asked during the interviews. In the end, the young man secured the job.
There was also the story of one of McDonalds customers who teared up as he witnessed another customer get served in a compassionate manner. A senior citizen in a wheelchair went to the cashiers desk in a busy McDonalds branch downtown. The man was looking for help but no one could tell exactly what he needed. The cashier tried to suggest to the man on ways that he could help. He finally realized that the man wanted someone to help him cut up his food and feed him. The cashier closed down the register, donned on some gloves and helped the man with that. This story tells of excellent communication skills and even acts of kindness. There cant be great customer service if there is a lack of good communication.
The next story about a young boy aged 3 was received a near-death beating from his mums boyfriends. The boys grandfather was in LA and he had to go all the way to Denver to see the boy for one last time. The boys life support was about to be switched off and his organs would be used in saving other people. The mans wife explained the situation to Southwest Airline while trying to get a seat for the grandfather. The man was 12 -minutes late to the gate even after getting to the airport 2 hours in advance. However, the pilot refused to take off until he boarded.